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    Terms & Conditions

    Placing an Online Order

    Orders generally ship within 5 business days of submission. If there are any problems with an order, Aurora Mills will contact the customer within 2 business days.

    We accept Checks or Credit Cards as payment. Credit Card payments may be made via phone.

    We will not accept C.O.D. payments.

    All sales are subject to availability.

    All sales are subject to the Aurora Mills Architectural Salvage Return Policy.

    Inventory Availability

    Because of the unique nature of the items we sell and the limited quantities of certain items, all sales are subject to availability.

    Condition Disclaimer

    Most vintage and antique items bear evidence of their age and will often have some signs of wear and use. We view these marks as making our products even more unique and desirable and we hope you do too. We always encourage our customers to ask a lot of questions and make a thorough inspection of the item prior to purchasing to ensure that they are and will continue to be happy with their new acquisition.

    Prices

    Prices are subject to change without notice.

    Forms of Payment Accepted:

    We accept the following forms of payment:

    VISA, American Express, and MasterCard
    PayPal
    Business/corporate checks with proper identification
    Personal checks with proper identification
    Cash

    Shipping Information

    Shipping Method

    Depending on the destination of the order and the cost, orders may be shipped using any of the following carriers: USPS, FedEx, UPS, LTL Freight, and White Glove. All shipping costs will be paid by the purchaser. Please contact us to arrange alternative shipping prior to making an online purchase. All oversized items will be shipped freight via rail, truck, or air. We work with all of our customers to find the safest and most cost-effective shipping method possible.

    Shipping Charges

    The weight, size, destination, and method of shipment determine the overall cost of shipping. All shipping costs will be disclosed prior to charges being assessed.

    Handling

    A handling charge may be assessed in the event that an item requires additional packing, boxing, crating, and disassembly. All handling charges will be disclosed before you place an order.

    Shipping Schedules

    Parcels are shipped daily between Tuesday and Friday and most orders will be shipped within 3 business days of processing. Freight shipments are scheduled per item. An Aurora Mills associate will work with the customer to arrange and monitor this process. If expedited shipping is required, please let us know and we will do our best to accommodate these needs. In the event that expedited shipping is required, an additional charge may be assessed. The arrival time of an order will depend on the type of shipping and the parcel’s ultimate destination.

    Local Delivery and Store Pickup

    Local deliveries only. Please call for a quote.

    Most items can be picked up during regular business hours.

    Return Policy

    Satisfaction

    It is our priority for you to be completely satisfied with your purchase and if for any reason you are dissatisfied with your purchase, please let us know.

    Returns/Refunds/Store Credit

    In order to be eligible for return the following conditions apply:

    • All items must be accompanied by their original purchase receipt.
    • Items returned after 30 days are subject to a 15% restocking fee.
    • Items will only be accepted within 365 days of the original purchase date.
    • We will not accept returns on items that have been damaged, altered, or are in a condition otherwise modified from the original state.

    All returns are only for in-store credit. We do not issue refunds of any kind.

    Due to the nature of most of our items, we ask that you please call us to make arrangements prior to bringing any item for return.

    Damaged Merchandise

    Please inspect your shipment as soon as it arrives. In the event that your item has been damaged in transit, save all of the original packaging materials, take photographs of the damage, and contact us immediately. We will work with you to replace your damaged merchandise and file a claim with the appropriate shipping entity.

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